Cancellation Policy

Low Season Cancellation Policy

Bookings that are cancelled 30 days and over prior to occupancy will attract a 12% booking and administration fee and 4% credit card charges on total accommodation amount. 

For bookings that are cancelled 30 days or less prior to occupancy and where the apartment is not re-booked for the same period: No refund of total accommodation amount.  If the apartment is re-booked for the same period the cancellation will attract a booking and administration fee of 12% of the total amount of the original booking and 4% credit card charges.  No refund of accommodation if booking is cancelled once guest is in house.

High Season Cancellation Policy

Bookings that are cancelled 60 days and over prior to occupancy will attract a 12% booking and administration fee and 4% credit card charges on total accommodation amount. 

For bookings that are cancelled 60 days or less prior to occupancy and where the apartment is not re-booked for the same period: No refund of total accommodation amount.  If the apartment is re-booked for the same period the cancellation will attract a booking and administration fee of 12% of the total amount of the original booking and 4% credit card charges.  No refund of accommodation if booking is cancelled once guest is in house.

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